Terms and Conditions
Welcome to Alyad Alzahabyah Portal! These Terms and Conditions (“Terms”) govern your use of our website and any services we provide through it. By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our website or services.
Full Refund Eligibility
Full refund: In cases where the project has not been started or if the initial design style has not been sent to the client. The Full Refund policy will initiate after receiving the upfront payment and details of the project and will take 7 Days to refund the amount.During time of initial payment, we send a questionnaire to the client in order to understand the details of any project. In case the client submits the questionnaire and we are unable to start the project within 7 days of submission, the client will be eligible for a full refund.
In cases of digital marketing or SEO, if the client has made the initial payment and provided login credentials for different marketing portals, yet we have not send any web analysis report within 7 days of credentials submission, the client would be eligible for a full refund.
Partial Refund Availability
If there is a failure to deliver as per our policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
In accordance with the amount of work done till the time client decides to cancel the order.
Website Hosting Payments for past months of web hosting are non-refundable. Hosting accounts are set up at the time of order and are allotted a specific amount of server resources, according to the plan purchased. If the client did not use the account, payment for services is still due. Hosting accounts are not canceled until notice is received from the client in writing, or until 15 days after due date of payment not received. If client paid for hosting account for 12 months ahead and cancels service before plan expiration date, a refund may be given for the months not yet elapsed. If client received free products and/or services with their hosting plan purchase, the value of the free services will be deducted from the refund amount.
In case of an SEO project, if any specific project is not improved at all (Not only Page Rank; improvement of page ranking depends on many factors) after 30 days of initial contract, the client would be eligible for a partial payment. The reason for a partial payment instead of a full refund is because of the huge manpower expenses we have to carry out in order to conduct the SEO campaign.
In case of a combo project including more than one service; for example if a client chooses us to help them with Web development and SEO, and after a month, we are unable to complete one of the project, say 90% of SEO is completed and 10% still incomplete, the client would be eligible for a partial refund.
In case of combo projects, if one aspect of the contract is started and the other is not yet implemented, the client would be eligible for a partial refund. For example, if a client’s web development project is started but our team does not start working on SEO project, client would receive a refund amount for the SEO project.
Refund Not Applicable
Our goal is to provide high-quality, professional service to all of our clients. If you’re not satisfied with the progression of your new website design, we offer a refund guarantee on the advance paid. However, under certain circumstances, we would be unable to provide a refund.
Refunds are not applicable on domain registration and SSL fees. This is because we purchase the same from a third party and the ownership is transferred to your account.
Domain Name Registration / Domain Transfer or other domain-related services is NOT refundable. Once you purchase your Domain Name, you are its owner and it cannot be returned until the duration of the domain term has expired.
A refund is not applicable in case the fault is caused from our client’s end. At Alyad Alzahabyah Portal, we ensure that our client is updated with work reports at each step of the project. In case our client fails to respond back in time; resulting in the delay of that particular project, we would be unable to process a refund.
A refund is not applicable once the website is completed.
For the time that the services have already been provided. If the client is not satisfied with any level of work, he must immediately bring it to the notice of our project manager and ask for any discounts for the work loss. Any negotiations at a later date will not be entertained.
Before starting with any project, we ask our clients to submit proper answers to a questionnaire regarding the project objectivity. In case the client has made initial payment but did not send in their requirements, we would be unable to issue a refund in this case.
Suppose a project is almost completed and client wants to add some more features to their website, in case of failure to provide the same, the client won’t be able to claim a refund. Each project related demand must be followed by a proper procedure. In case, the client does not follow the same, any claims of refund would be rejected.
During the time of project submission, if our client is not satisfied with our effort and would like to claim a refund, he/she must bring the matter to our notice within 7 days of project completion. Any delay to that date, and the client would not be eligible for any refund.
In case of SEO projects, even after initial payment, if the client fails to provide account credentials within 7 days, this will be a case of project delay out of our control. In such scenarios, we would be unable to issue a refund.
In case of any web development project, if our client fails to submit specific answers to our questionnaire within the designated time and asks for a refund after 7 days, he/she would not be eligible for any refund.
If the client wants a refund for any project that has been completed and uploaded on the server, we would be unable to issue any refund.
Processing of Refunds
Customer can cancel their requested services within 24 hours refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.
-
Services: Alyad Alzahabyah Portal provides software development and other services, including but not limited to, website design, application development, and digital marketing. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without notice.
-
Payment: To purchase any services from Alyad Alzahabyah Portal, you must pay the quoted fee for the service. Customer can refund their requested services within 24 hours refunds will be made back to the payment solution used initially by the customer. Please allow for up 10 to 45days for the refund transfer to be completed.
-
Delivery Time : 4-5 Working Days
- Cancellation: Customer can cancel their requested services within 24 hours refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.
-
Intellectual Property: All content on Alyad Alzahabyah Portal, including but not limited to, text, graphics, logos, images, and software, is the property of Alyad Alzahabyah Portal or its affiliates and is protected by applicable copyright laws. You may not use or reproduce any content from our website without our prior written consent.
-
Privacy: Alyad Alzahabyah Portal respects your privacy and will protect any personal information you provide to us. Please refer to our Privacy Policy for more information.
-
User Conduct: You agree to use our website and services only for lawful purposes and in a manner that does not infringe on the rights of others. You may not use our website to transmit any viruses, malware, or other harmful code, or to engage in any activity that could damage, disable, or impair our website or services.
-
Disclaimer of Warranties: Alyad Alzahabyah Portal provides its services “as is” and makes no warranties, express or implied, regarding the accuracy, reliability, or completeness of any content or services on our website. We do not warrant that our website or services will meet your requirements or be uninterrupted, timely, secure, or error-free.
-
Limitation of Liability: To the extent permitted by law, Alyad Alzahabyah Portal shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or services.
-
Indemnification: You agree to indemnify and hold harmless Alyad Alzahabyah Portal, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, actions, suits, or proceedings, as well as any damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or in connection with your use of our website or services, or any violation of these Terms.
-
Governing Law: These Terms and your use of our website and services shall be governed by and construed in accordance with the laws of the jurisdiction in which Alyad Alzahabyah Portal is located.
-
Entire Agreement: These Terms constitute the entire agreement between you and Alyad Alzahabyah Portal with respect to your use of our website and services. Any failure by us to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
- Alyad Alzahabyah Portal” maintains the https://alyadalzahabyahportal.com Website (“Site”).
- United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.
- Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of PAKISTAN
- Visa or MasterCard debit and credit cards in PKR will be accepted for payment
- The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency.
- We will not trade with or provide any services to OFAC and sanctioned countries
- Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website
- Cardholder must retain a copy of transaction records and https://alyadalzahabyahportal.com policies and rules
- User is responsible for maintaining the confidentiality of his account
If you have any questions or concerns about these Terms, please contact us at info@alyadalzahabyahportal.com.